Appointments & Billing

Initial Appointment

Call or email to book an appointment: 404-490-3277 or scrawley@fairwatercounseling.com. 

Existing clients may contact their therapist directly or log into the Client Portal for scheduling.

• If you send an email or need to leave a voicemail, please be sure to leave your name, number, and a preferred time for us to call you.

• If you have already identified which of our therapists you would prefer to work with, please let us know.

• A member of our staff will return your call/email to explore your treatment needs, determine availability, and to answer any questions. 

• Prior to your initial appointment, we will ask that you complete consent paperwork electronically and discuss payment arrangements.   

• Please be aware that our email and voicemail is not monitored 24/7. If you are in crisis or in need of immediate emergency assistance, please call 911 or the 988 Suicide and Crisis Lifeline.

• Please be aware that excessive cancellations/changes without 24 hours notice may result in a fee.

Paying your bill

Please note: All new clients will be required to pay for your first session or copayment in advance. All payments must be completed prior to scheduling your next session. 

We accept credit/debit card payments via our Electronic Health Record platform, Theraplatform. Please log into the Client Portal to access statements and pay your bill, or visit https://Fairwater.theraplatform.com/.